VTE, Inc. warrants our products to be free from defects in material and workmanship for a period of 90 days from date of purchase.
VTE makes no other warranty, expressed or implied, as to the suitability of a product for any intended use.
VTE's liability under this warranty is limited to replacement of the defective product.
In no event shall any VTE company be liable or responsible for any damages whatsoever, including special, direct or indirect, consequential or incidental damages or damages for loss of profits or revenue, arising out of or connected with any incorrect assembly or misuse of our products.
All other costs, including those associated with installation, repair, or handling, are the responsibility of the customer.
This warranty is limited to the product characteristics and performance limits as specified on the Product Engineering drawing and Specifications shown on our website: www.vteworld.com.
Most of our Electro-Mechanical products have specific (Amperage, Voltage and Torque) load limits. Certain items may have specific assembly procedures, which must be followed.
It is the customer's responsibility to ensure these limits are not exceeded and the assembly procedures are followed correctly.
Our Engineering department is available to assist in providing performance data and assembly procedures.
All Electro-Mechanical products have an "Recommended Assembly" diagram, which details the correct assembly of the product.
VTE Inc. will only warranty devices that are assembled in accordance with that device's "Recommended Assembly" diagram.
Disclaimer Of Liability And Reliability
In preparation of these sites, every effort has been made to offer the most current, correct, and clearly expressed information possible.
Nevertheless, inadvertent errors in information may occur.
In particular but without limiting anything here, VTE INC. disclaims any responsibility for typographical errors and accuracy of the information that may be contained on VTE INC. Web pages.
The information and data included on VTE INC. servers have been compiled by VTE INC. staff from a variety of sources, and are subject to change without notice to the User.
VTE INC. makes no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of such information and data.
Upon finding a product suspected of being defective, you must contact our Customer Service Department.
Most likely we will request a sample to be returned to us for evaluation.
In the case of Electro-Mechanical items, please be prepared with specific information regarding assembly, installation, voltage and amperage loads. In case of mechanical failure, please provide torque information.
If we are in agreement that a product is defective, we will issue an RMA (Return Merchandise Authorization) number. Also, Return or Scrap and/or Shipping Cost and Method instructions will be provided.
A reasonable sorting fee may also be allowed and a credit issued to the customer account.
Any Materials Received for Credit must be returned in a marketable condition, free from contamination incurred while in the customer's possession.
Our return policy is limited to replacement of the defective products.
Standard items are subject to a 25% restocking fee.
The following items are NOT returnable:
- Non standard materials: materials other than "V" or "F"
- Special order colors: colors other than "02" (red) or "14" (black)
- Clearance items
- Customer specific or modified items
- Electrical fuses or circuit breakers
Special Order Items:
Some products can be manufactured in combinations that would not normally be sold. These irregular combinations are considered ’Special Order’ and are not subject to our return policy.Examples:
- 421 Series ( negative ) insulator in Red
- 422 Series ( positive ) insulator in black
VTE does not accept returns or refunds of ’Special Order’ items.
For more information, please contact VTE inc.